Refund policy

We hope you love your HAAR knitwear and that it becomes a lasting part of your wardrobe. We understand that buying knitwear online can be difficult, and we want every piece to feel just right for you. If for any reason your purchase isn't quite what you expected, you may request a return within 14 days of receiving your order. Items must be returned within 14 days of your return request and should be unworn, unused, and in their original condition and packaging, with all tags attached.

Once your return has been received, your refund will be processed to your original payment method. Please note that return postage costs are the responsibility of the customer. We recommend using a tracked delivery service.

To start your return please email haaroutdoors@gmail.com

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at haaroutdoors@gmail.com.

 

If you have any further questions before placing your order or need assistance with a return, please don't hesitate to get in touch at haaroutdoors@gmail.com We're always happy to help and want to ensure that every piece you choose is one you'll enjoy wearing for years to come!